I was there on Saturday and there were only two tellers in the branch. Really? You have long lines even on work days when there are 5 or 6 tellers and you decided to save on wages and leave only one teller for a Saturday? The worst possible decision. I had to wait in line for more than 30 minutes just to receive my new card. Next time I will surely choose a work day when there are fewer clients and more tellers.
If you are actual Representative of M&T Bank you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.