Denied immediate return of shoe with faulty sole. Claimed they were used because there was some light dust on the bottom from the 5 mins I spent verifying the sole was faulty. I've been purchasing shoes online for 15 years and dealt with customer service at some point for most of the top retailers and resellers. Every single one of them has a better policy than Eastbay. Zero reason to buy form this company in 2020. Go to Nike, *** Ebay, Amazon, etc and you'll have a better experience at any of them. User's recommendation: Don't ever buy from Eastbay.