Used to be conducting a live online chat was a pleasure because one could state their problem, immediately have a PC Tune-up and have your problem fixed in 1-hour max. Tech Support agreement was $99/year which covered all PC's (only) in your home. Then Service Tech Support agreements for PC's were blanketed into the new "Whole House" agreement and price shot up to $200/yr. None of the features except PC part can be used when renting an apartment. Under this new agreement Live Chat online support takes 8-11 hour wait before they can assist you. I have had to use Microsoft's support to get problems fixed. Geek Squad - Get more help!