I wanted to make an online purchase from lancome-usa online site. I put the necessary products in the bag and when I wanted to check out the money, it showed a problem with my card. I even tried to use an American card to escate this problem, but again it showed a problem. The chat doesn't work to ask for an assistance, and what refers to the e-mail, I tried to contact the company, but the response was neutral, that they can not help me, just visit our store. The problem is that I don't live in USA to visit the store and the site does not function appropriately.