Thanks to OCEAN STAR ShippingFROM $4557.00 DOLLARS To $8857.00 DOLLARS and $3000 pesos and my goods are broken and missing. If you do business with them be prepared for extra charges missing and broken items that's what happened to me. Lie number 1. I was told that Ocean Star would ship my household goods from southern California to Dumaguete in the Philippines for $4557.00 dollars. This was supposed to be door to door with no extra charges. Here is their email. Thank you for giving Ocean Star International, Inc. the opportunity to quote you for your international shipment. OSI if a fully licensed and Bonded NVOCC (non-vessel operating common carrier) License# 021051NF with many years experience in household goods, commercial freight and auto transportation. We are accredited by the FMC, IAM, AMSA, and FIATA. We will match or beat any rate as long as all services are comparable. Please find the rate below for your international relocation. Door to doorFull Container Load serviceContainer will be delivered to residence or warehouse for loadingSelf packing and loading by shipperIntermodal trucking and/or rail transportTransportation to the port of departureTolls/mileageFile processing for U.S CustomsShippers Export Declaration (SED/AES)THC at origin and destination portOcean Freight chargesBAF (Bunker Adjustment Factor)Destination household goods customs clearanceDoor delivery/Self unloading by shipperReturn of container to port of departure Cost: $4,557.00 Lie number 2. Because my wife is a Philippine citizen we were to pay no taxes or duties as long as she was in the Philippines 60 days prior to the arrival of our household goods. Sean at Ocean Star said he personally talked to his people in Manila. I was told by "his people" Helen in Manila he never made this inquiry. So now we were leaving for the Philippines I had to pay $2000 dollars for storage to his friend so we could be in the Philippines 60 days prior to the container arrival.(which was unnecessary) they would load my container later. We are in the Philippines and the shipping people in manila say in order to be exempt from taxes and duties the shipment will have to be in my name not my wife's. As a retiree I am also entitled to a one-time exemption but it has to be within 60 days not after 60 days so now I have only one day to gather all information to make this happen or it will be past the 60-day limit. I cannot possible afford to pay and will lose everything. The taxes and duties are extremely high here. While all this is going on I find out that U.S. customs has pulled my container for an off site inspection which they did. If it had not been in storage for 2 months there was a good chance this would not have happened. But because of wrong information from Ocean Star I had put my goods in storage instead of shipping them right away. Now my container gets flagged by U.S. Customs. But Ocean Star does not have to worry because they charged me an extra $2000 DOLLARS they said U.S. customs charged them for the inspection. Since when does the government charge you to inspect your goods? The inspection took less than one day. Gee it's good you don't have to pay for an inspection when you get on a plane at the airport. Now the shipment comes into manila and clears customs. I am charged $300 dollars for cleaning the container. When I called Sean about the extra charge (I am still reeling from the $2000 I just sent them for the U.S. customs inspection) He says just pay it. Keeping in mind anytime they hold your shipment you will be charged storage fees. This is what I was told by "his people" in manila. Remember way back the $4557.00 dollars door to door. Bait and switch seems to be their policy. Here are 2 emails regarding this part of the nightmare. Dear Tim, The shipment arrived this morning. We are now filing the documents at the shipping line for their endorsementso we can forward your tax exemption request at the Bureau of Customs. We have an instruction from OceanStar to collect from you ff. charges (see attached) - Consolidation fee per Vanguard Logistics - PhP 2,016.00- THC/docs fee & container cleaning - 7,291.70- Arrastre/wharfage 4,211.59PhP13,519.29Pls. deposit to our account, as follows : BDO, washington branchSen. Gil Puyat Avenue, Makati City Account Name : Classic Movers & Forwarders, Inc. Account Number : 265-8006243Then when I told them that I was not supposed to pay anymore this is what I gotHi Tim, I have no control over if the container gets cleaned or not. This is something they do at the port. My logistics manager is still waiting one customs about the $400.00. The best thing will be to pay the cleaning fee and have everything delivered. Sean Alford The shipment finally comes to Dumaguete and I'm charged $3000 pesos to bring it to the house where I live. So much for Door to Door another extra charge. I was supposed to get a $400 reimbursement after the U.S. customs charge but I have never received it. I am not surprised. If this were the old days these guys would be like the barkers on the old carnivals. Promising you wonderful things and taking your money instead. There are so many little and big things missing and broken it will probably be months before we know all the damage that has occurred. Ocean Star won't pay for or reimburse for any missing or damaged items. Sean who was the agent in charge of my shipment talked me out of buying insurance he said and I quote we have never had a problem. I am glad they don't because I sure do. I have put this web page up once before and Ocean Star said if I take it down they would negotiate a settlement after many emails this was their idea of a settlement for a loss of $2000 for unnecessary storage $300 dollars for cleaning of a container which I found was a made up charge 3000 pesos so they would deliver the goods to my house $7000 dollars for missing and broken items TOTAL $9300 dollars and 3000 pesos THIS WAS OCEAN STARS OFFER Michael Jacobs c*@osishipping.comAug 7 (2 days ago) to me Rec'd your email and got an approval for $600 + the $400 so it would total $1000. I'm waiting on a document from management and will email it to you tomorrow so you can sign it and we will credit your card. I will be available all day tomorrow to speak if needed. Please let me know if you have any questions. Michael JacobsGovernment Affairs/Project LogisticsOcean Star International, Inc (OSI)"¨Licensed & Bonded International shipperP:954-753-4533/F. 954-337-0731For queries, please visit:www.osiinternationalshipping.com or 855-OSI-SHIP _______________________________________________________________________"¨"¨Proud Members: FMC, IAM, AMSA, ERC, FIATA, RIM"¨ "¨CONFIDENTIALITY AND DISCLAIMER NOTICE"¨This e-mail is intended only for the addressee named above and the contents should not be disclosed, forwarded or posted online or disclosed to any other person nor copies taken. Any views or opinions presented are solely those of the sender and do not necessarily represent those of Ocean Star International, Inc. unless otherwise specifically stated. As internet communications are not secure we do not accept legal responsibility for the contents of this message nor responsibility for any change made to this message after it was sent by the original sender."¨P Ocean Star International is going green - please consider the environment before printing this email. SO FOR OVER 9000 DOLLARS IN DAMAGE AND MISSING GOODS THEY WANT TO GIVE ME $600 DOLLARS AND THE $400 THEY ALREADY OWE MEIf you do business with them at least you have been warned and there are so many other companies that are in the business of shipping at least with them you have a chance of good results. With Ocean Star you can see what my results were. Broken and missing items with no recourse or reimbursement.Should you have any questions email me a***********@gmail.com