I've had a business advantage account here for about 5 years now. In 5 years I've had several sales account reps. They change them like people change their clothes it seems. You set up lists to re-order off of their site for items that you buy consistently and your sales rep sets up prices that you've both agreed upon. Constantly the contract prices are being changed without notification so one month you're paying $10.99 for something and the next your paying $21.99 and if you don't catch it, you're paying way too much for something you can buy much cheaper on Amazon. Anytime you call for a sales reps assistance you either cannot get a hold of them or some person in their customer service department which barely speaks english advises you that your rep changed. I've just started ordering elsewhere because this place is always turmoil. There's nothing about this place that's easy yet they give you a button to press that says "That was easy". Not easy at all.