On 8/21/21 I placed an order for a few items, I received a notice on 8/23/21 that the dog rawhide twist chick wrap was delivered, I ordered 2 at 19.99 each. I was notified that they were left in the mail room of my apartment building, I went down to the mailroom, and they were not there. I have made several attempts to get the item redelivered or get a refund, but Amazon is not cooperating. I have 6 calls, and they sent an electronic incident report for me to fill out, however it does not allow for editing. They are stonewalling me and I am fed up