My wife filled the coupon outside madinat zayed lulu hypermarket and next day they started calling for gold coin and coupon. I invited by them to collect the gift voucher and coin and while attending the presentation I got I guess hapnatise because in normal senses I can't take such a silly decision. I paid amount AED 11000/- next day I received an email with username and password only. One of my family member having serious medical problem and needs financial support and i had to support them (i replied with a mail third day of receiving mail from them), also i have infant so i can't travel in coming 2 years, also i sent 2 mails with third reminder but getting no reply from them. i want my money back immediately, otherwise i am going to complaint at high level with my house owner's support who belongs to royal family of UAE.