House of brides buyers beware! On thursday, feb. 17th I inquired about 9 alfred angelo #7138 dresses for girls in my daughter's quinceanera, and asked what I had to do to receive them by april 10th for our event on april 30th. Was told as long as I paid $25 rush shipping charge per dress for shipping from the designer to hob, and then also pay for express shipping from hob to me, that I was guaranteed to have the dresses. On friday morning of the 18th, I went online and placed my order, following the above instructions. My total was $1385.97. Another person for my event called on tuesday, feb 22nd (Monday was a holiday) to place an order for 3 additional dresses (Same design). She was allowed to place her order and they took her payment over the phone. They then proceeded to tell her that our dresses would not be available for rush shipping so we would not have them by our event date of april 30th. She asked to cancel her order and they said they would, but she would have to call another number to ask for a refund. She informed me, and I right away called hob concerned about my order. I was told by the man who answered the phone that they would not be able to get my order to me by april 10th or april 30th! I was furious and asked if I could just cancel my order, it was only 1 business day after I placed my order due to the holiday. He told me I could cancel but would have to take a message and have a customer service rep call me back. Since then, now 4 days later, i've placed over 10 calls and sent 6 emails and have not received any calls back. I keep getting told by the people who answer the phone there is nothing they can do and they will have someone call me back. But they never call back, and they do not respond to emails!!! During one of the phone calls, I learned that house of brides stores have nothing to do with their own website. This is absurd and unacceptable. I called every phone number on the website, i've even called the actual stores but they obviously can not help. This place has no customer service dept. I've since filed a bbb complaint, done several complaints online, and am looking into the illinois attorney general. I also called my debit card bank and was told to open a dispute with visa which I plan to do as soon as I can.