Part of my order was to be delivered by UPS. It morphed into SurePost but I got an email saying "exception" and my package would be delivered by UPS. At 1PM that day I received phone message that my package "was delivered". I go outside and no package. I check my driveway, side yards, neighbor's yards, front porches, no package whatsoever. I took a picture at about 1:05 PM of my front porch with my address showing NO PACKAGE. First I call the seller to report this. Then I make the fatal mistake of contacting UPS customer service via email. First email they want me to verify my address. I did this and uploaded a copy of my front home with no package. Next email they want me to contact the seller. I explain I did this. Next email they tell me this "because the package was Surepost we cannot by contract file a claim". Wait. Did I sign up for this? Did I authorize UPS to deliver it instead of the Post office? They could not blame me for the "lost package because I had all the evidence, tracking number, correct address (I did double check with seller and they ONLY have my correct address as UPS was inferring it was their fault). and most of all a time stamped Picture of my home, driveway, front porch with NO PACKAGE. They refused to help. I explained I wanted to report this and they continued to blame me, the seller, etc. I told them at all efforts I intend to avoid doing business with sellers who use UPS since I am stuck with their policies and lack of responsibility.