Mortgage was transferred to another company. New company sent me letters and paper work on the new mortgage. Upon contacting the new company they had no information on my loan. Contacted PHH and was informed the letter from the new company was legitimate and the loan was being transferred. Supposedly they had mailed me a letter on this which has never been received. Upon contacting them again was given excuses and told everything would be finalized on the first of the month. Until then the new company would have no information on my loan. How did the new company get my address and loan number and issue me a new loan number? In this day of modern technology nothing should take 31 days. I should have been informed by PHH of the transfer before the other company was able to contact me. At PHH no one really knows what is going on. They just transfer you around from person to person all whom have an excuse for their lack of competency. Stay away from PHH unless you want to spend the day on the phone getting nowhere. I have sent a complaint on this matter to the agency of banking and licensing in my state and suggest others do the same.