I have been a loyal customer for 6 years. Always had great customer service, but that no longer exists since this company was purchased by Yoox. Why purchase to then run its reputation into the ground? It now takes over 15 minutes to get through on the phone no matter what time you call. I placed two orders on the 17th June that have not been dispatched yet after 4 DAYS!! Their excuse of shipping can take up to 48 hours during the sale is poor at best. NAP have always had sales and dispatching next day was never a problem. I've even emailed customer services and no one has even bothered to answer with an update. If I wanted the items to arrive in 14 days I would've ordered from Japan!! The latest is excuse is the delay is because they have so many more customers due to the sale and promotions. If that's the case hire more staff to cope with the demand. It's a joke! I've been told, but, not guaranteed, DHL May collect on Monday, 7 days after the orders were placed. This company was much better when it was run by Natalie Massenet and has been ruined since it's sale. This will be my last order with this company. I'll go to Mytheresa, Luisaviaroma, Farfetch etc. If the orders don't ship by end of business on Monday, I'll cancel!!