I am highly disgusted with this medical aid!! I joined a medical aid to enjoy the benefits and for peace of mind, but it has caused more problems than any thing else. I was recently referred to a specialist. On the 3rd of February 2010 I called the customer service line for the first time to arrange this. I then called every 2nd day to follow up on the authorization. But was only told I will receive feedback soon. During the first week i called again as the authorization was now taking more than a month, and i was told by the call center it would take 4 days max. On the 15th of March I decided to email Medihelp. Only on the 17th of March i received an email from Rozanne Nel stating they are awaiting feedback. This means nothing to me and is an unacceptable answer. Only on the 6th of April did Bridget Groenewald reply to my email stating that the doctor hadn't filled in the form required. I cannot understand that it takes Medihelp more than two months to notify me that they are awaiting papers from the doctor, after I had made several calls. Surely this is unacceptable client service. I cant recommend this Medical Aid to anyone if this is the kind of service one can expect.