I came in looking to use my coffee rewards and the manager said I dont have any rewards I am shocked he made no effort in looking at my account I have come plenty of times and there is never an issue every single worker has been able to locate my rewards they ask for my phone number then my email and with no problem was able to serve this one manager refuse to give me his name neither he had a name tag as soon as I asked for his name he quickly called security on me and said I was banned what I wa User's recommendation: Don’t go to Panera bread in providence place mall.