31 Jan, 2019 → by ClaimboUser812238
nextbox for rogers tv
*SOLVED

3

You will notice that I initially submitted this complaint in Dec 2016, over 2 years ago and was hoping that Rogers would do something to remedy this defect in their TV Box software - unfortunately no change, so am repeating this complaint with the hope that Rogers will rectify the search engine in their cable TV Box, Nextbox Gents / Ladies, Dec 15, 2016 The search engine on Nextbox is useless and worse than the search engine it replaced. About a year ago, Rogers said that they would be introducing an improved search engine - nothing so far. For your information, an improved search engine should incorporate the following; 1. Enable the customer to differentiate between searches for TV programs and searches in Rogers on Demand. 2. Search results for series should be orderly lined up by Season and Episode - presently results are completely scrambled by season and episode making the entire search effort frustrating and useless. 3. With regards to movies, suggest that a brief synopsis of the movie show up when one hovers over the movie title box, similar to that of Netflix. With Rogers, one has to click on the movie title box to see the synopsis, and then click to get out and continue browsing - tedious and time consuming. Furthermore, the record feature does not work properly as from time to time and for no reason at all, this feature discontinues recording a series that was programmed to record on a weekly basis. This causes me to miss an episode and to make this anomaly even worse, the missed episode is not saved in "Rogers on Demand" resulting in missing the episode in entirety. This destroys the continuity of a series and destroys the viewing experience. It would be much appreciated if Rogers would address these deficiencies in their software. Sincerely, Ed Kurys P.Eng MBA
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