1 Jan, 2018 → by ClaimboUser696630
new vehicle-worthless service, sales and dealership i’ve came across

1

I purchased a 2010 Chevy equinox from Chevrolet of Wooster five months ago. Within the first couple hours of signing the papers my boyfriend found the exhaust leak along with other things he thought to be an issue. He demanded we return the dirty uncleaned piece of junk I had just purchased which I'm embarrassed to admit, but felt as if I were brain washed into a good deal along with a worry free and safe vehicle. I went directly back to Chevy Of Wooster and they refused to take it back! Just 2 hours later!! Somehow I was convinced by the sales manager I would be well taken care of so I didn't take it any further. The next week I took it in to their service dept to have the vehicle cleaned up and detailed as a dealership would typically do in advance along with the safety inspection and then also for the exhaust leak repair. It was returned to them three more times for the same problem with exhaust until they finally got it right and replaced the exhaust under the 30 day warranty. They had kept the car so long that my temporary tags expired and I had to drive home illegally because they would not give me another temporary tag. Now, only a few months later I broke down on the road and cannot drive my car. Come to find out the transmission has gone out and it has not even reached 100, 000 miles. I thought maybe due to all of the trouble I've had since the purchase of this vehicle I called the general manager of the dealership who basically said he couldn't help me even though I purchased it five months ago and have already had a repair and now a major issue since the transition has gone out. I was then forced to have a local mechanic look at it who quoted me $3500 to replace this transmission with a rebuilt one he also told me there were codes on this vehicle referring to the issue with the transmission that would have been found by the dealership and I was never told. I also found out that between 2008 and 2011 these makes and models we're having transmission failures and they still refuse to do anything about it. I think that is terrible service when it comes to a purchase so big and when you rely on this to get to work each day and transport your child! I can definitely say if I sold something that was already a piece of garbage to someone and I was guilty of knowing there were major issues I certainly would do something to help especially being only five months from the purchase date. I have made as many people aware of Chevrolet of Wooster that I can. I hope this gets back to them and they feel like a bunch of ### because they have poor customer service, poor business, inconsiderate lying uncaring ###. They are out for the money without any care as to what they have done to their customers. It's so sad I started with my salesman, moved on to the sales manager who was "there for me anytime" to the GM of the dealership who couldn't have cared less. So it's up to me to make a monthly car payment figure out how to get to work each day while trying to figure out how to replace the transmission.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Chevrolet you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.