I bought a pair of new sandals from Medan, Indonesia on June 21, 2018. I only wore it twice in Indonesia and then wore it everyday when I was back in Canada in July. On August 04, 2018, while walking, one of the straps just completely came out. I immediately emailed and sent the pictures of broken sandals to Canadian customer service team. I appreciated the prompt reply, however, since it was a purchase made in Indonesia, I was asked to contact the Indonesian customer service team instead. The Indonesian customer service team was EXTREMELY slow in their reply and didn't care much of the customer complain nor their product quality. The Indonesian customer service only stated that since it has passed the 7 day warranty period, they won't be doing any replacement or exchange. I have been purchasing hush puppies for 10+ years and absolutely DISAPPOINTED with this latest purchase. How could an expensive and supposedly good quality sandals only last for 6 weeks. I am traumatized with the experience. It's a waste of money to purchase the expensive sandals from Hush puppies that only lasted for 6 weeks.