I was a long time customer and spent thousands of dollars here! Recently I made and order and bought two pairs of shoes from ShoeBuy and when they arrived I realized shoes were too small and narrow. So I returned them to get an exchange. Later I found out they charged me about $7 per item. I contacted them and they said it was their new restocking fee. They also said it was not their problem and they will not make any adjustments. I'm extremely disappointed!