I purchased a turnigy accucel-8 150w 7a balance/charger from hobby king on 07/21/2015. Prior to the purchase, I inquired about the charger, it's capabilities and included components. I was directed to a hobbyking website that contained the operations manual for my item. After reviewing the manual, I purchased the item. It was shipped quickly and I received it sooner than I thought. As soon as I opened the box, I noticed that quite a few items were missing that included the connecting cords and temperature sensor. I tried to use their 24hr online customer service but received nothing but being told to wait. For what, I already had the item and it was missing the cords. I initiated a complaint with pay pal and hobbyking's attitude immediately changed. They "ordered the missing parts". They asked me to remove the complaint with paypal so their rating would not be affected. I was stupid and ended the paypal complaint. I was stupid; do not ever close the complaint!! After 33 days and numerous attempts by me to get a resolution, they gave me some options such as wait an unlimited time for the parts to come in (I had already waited over 30 days,), pay to have the item shipped back across the us to the arkansas factory, purchase the missing items and send them a copy of the receipt or accept $10.00 in lieu of the missing parts. The cheapest thing for me was to receive the 10.00. I assumed it would be credited to my paypal account but no, I had to accept hobbyking credits. To purchase the missing cables from them (yes they have the cables for sale individually) would cost me 19.77 plus shipping and tax. A loss of 9.77 plus. I will never do any business with them again and I advise you to do the same. If you do purchase anything from them and use paypal, stick to your guns, never remove the paypal complaint until you have the object in your hands. Rma #174868 - order #[protected]