I ordered a s$2.19 ample online on January 22nd. On the 9th day of the trial period I called and complained that I had not received it and would like to cancel. The representative said she would extend the trial period until February 7th. The mail went on the 6th and NOTHING arrived. I tried to call again and cancel but the services are not open on Saturday or Sunday. I called this morning to cancel (after a 45min HOLD!) and they said I could not cancel because it was outside the trial period. I waited another 15min to speak to the manager, who also told me that I could not cancel, even though they were closed on the last day of my extended trial period. He said I should have checked the office hours on the website. I am being billed $69+ for NOTHING (they tried to satiate me with -$20 off the bill). If you do not receive the trial initially and call to cancel, DO IT. CANCEL. They will hook you in until you make a mistake during the trial period. I will never use their product again and will warn anyone else away from it. If the customer service is this horrible, I can't imagine what their normal system is like.