Hello A friend recommended this product. I have been using Clairol nice'n easy for many years and was a convert. I had used it a couple of times and the third time I used it, I automatically prepared the application and applied it. I waited the recommended time and when it came to rinsing off the product - the water ran clear. It was then I realised I had mixed the conditioner by accident and the product was wasted. I wouldn't ordinarily complain but I feel the packaging could be far more obvious than a couple of numbers to distinguish them - like the nice'n easy products - no chance at all of getting that wrong as the packaging is very different. So, a wasted product and money quite literally down the drain. Thank you for your time and I look forward to your comments and refund as a goodwill gesture. yours faithfully Lee Hopkins (Mrs)