I am an aged women, Speedmax, quoted me $29.97, but charged me $39.94. They also said the back up page was free, but each time I go into it they say I have to pay for it. My P.C is NOT going any faster than it was, and there are files they cant fix. Originally, they said if not satisfied, you can have money back, I have tried contacting them by replying to their emails,But they dont answer them. And there is nowhere else that I can find to contact them and tell them I am not happy and want my money back.