by the way let me introduce myself..I am Edmund Gerry Baruela Tablac of legal age who lives in Batangas City. Philippines I am the eldest son ...my mother Mrs Evangeline Baruela Tablac 67 years old an American Citizen lives in Colorado and came home here in the Philippines for a vacation...because my mother suffered a mild stroke she has a blurry speech and a blurry vision so while taking her vacation here in the philippines she already runned out of her medicines maintenance as a diabetic patient so my mother authorized me to withdraw her money from the atm at The Bank of the Philippine Island...so we use her money for her daily consumption esp food etc... support her medical needs esp her medicines and everything went well ...now at this month of february first week I went to the Bank of the Philippine Islands to withdraw only a partial went out with a max of 15, 000 pesos... the following day went back to withdraw the other half which is 15, 000 pesos and ive mistakenly press the atm code twice atm says trans action denied then for the third time i did the correct code but to no longer avail of the trans action so i tried to call yer bank a couple of times and lately we spoke one of your bank representative told me my mothers acct was hold because the company thought my mothers Atm was lost or stolen ...so we were instructed to send her id and my id too for verification in order to re activate my mothers Atm so attached is my Drivers license my mothers blue passport and photos your kind consideration is highly appeciated respecfully yours, Edmund Gerry b Tablac