More Contact Info

Toll-Free Number:

(800) 248-9427

Customer Service:

International

(512) 402-8557

Fax:

+1 (512) 288 4149

Other Info

Other Info (opening hours):

Hours:

Monday – Thursday: 8:00 am – 7:00 pm (Central)

Friday: 8:00 am – 6:00 pm (Central)

Saturday: 8:00 am – 5:00 pm (Central)

Company Address

Frames For America, Inc.

2801 S. IH 35, Suite 170

Austin,

United States

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Complaints & Reviews — Frames Direct

10 Feb, 2021

Frames Direct kept over one third of my money for a return

I had never ordered glasses online…and never will again. When I received the glasses, they were too small. I had spoken to a customer service rep before I bought my glasses who assured me they were refundable for any reason if they didn’t work out. No mention about the size frame I needed. I called after the... Read more➤

Medical Supplies and Equipment

9 Feb, 2020

Replacement frame

Need one side of Silhouette frames. Left side broke off at curvature near glass frontsilo

Medical Supplies and Equipment

7 Feb, 2020

BUYER BEWARE FILED COMPLAINT WITH BBB

After several attempts to contact the company, which only they respond through via their online form after several weeks, I was told they would not work with me and would only issue a partial payment because i had discussed this issue with my credit card company. I will NOT pay for a product that is defective. The... Read more➤

Medical Supplies and Equipment

12 Sep, 2019

Past invoices

I still do not have copies of the invoices, the attachments could not be opened!

Medical Supplies and Equipment

27 Aug, 2019

Worst lenses

lens coating applied was terrible and rubbed off from direct pressure with a cloth eyeglass cloth. sent in and just keep getting told this is normal wear and tear and not covered. lenses less then 3 months old! charging 175$ to replace. never using this company again.

Medical Supplies and Equipment