16 Jun, 2019 → by ClaimboUser750799
movie club
1
I previously enrolled in the movie club on 05/12/18 and cancelled 11/24/18 eff 12/12/18. The email stated I had 6 months to use any unused credits. I had 5 movie tickets left. When I tried to redeem today it would not allow me to, I called customer service and spoke to Sup Travis who stated that I had 180 days to use the credit, however the email says 6 months which I thought til the end of June however he stated til Jun 12th, today is June 16th. I asked him since its only 4 days would I be able to at-least redeem those 5 or even rejoin and have them back credited and he stated no. I can't believe that for 4 days I am out of of over $45. I asked for the contact information for the CEO and he stated he did not have that information and even then, it would not be solved. I am reaching out today because the email should have specifically noted 6/12/19. Since it did not, this should be addressed.