On November 23 I purchased 5 tickets to the Moscow Ballet's Nutcracker performance through Living Social for December 4, 2016 at 3 pm. This was $300 payment to Living Social and included a Souvenir Nutcracker and performance booklet with each ticket. I purchased these tickets as a holiday gift to my mother-in-law who was visiting from Atlanta and my family. The Friday evening before this weekend performance, Living Social sent a brief email which I first missed thinking it was marketing, that they had canceled my purchase. This event meant a great deal to my family. Living Social was closed over the weekend and there was no direct number to the box office for the show. I did notice that tickets were still being sold. The day of the show, I arrived 3 hours early and was given no explanation as to what happened. I did, however, get 5 seats together, but paid $100 more in total and did not receive the promotional souvenirs. Of course this whole dilemma caused much stress as it was a very special event we were planning on. When I contacted Living Social, the representative was incredibly rude and told me that Living Social owes me nothing. I asked for her manager, who again told me that this is not their fault and they were refunding the amount that I paid them. However, there were many tickets available the day of the show and many people redeeming their Living Social vouchers. Why was mine cancelled with no reasonable explanation. Why was LivingSocial advertising an event and not honoring the purchase? The manager did not seem to understand the inconvenience of all of this. This purchase was a huge event for my family, and LivingSocial did not stand by their brand. The customer service could not have been worse. I asked for the manager's boss to call me and have not heard a response in 3 days. This is not a business I would ever want to do business again with. I believe they owe me the difference in price I had to pay at the door and the cost of/or the the Nutcrackers and special programs themselves.