All I ordered was a coat for my mom's birthday (which was late in arriving). I had two different companies, Serengeti and Free Shipping make charges to my card for a monthly membership fee that I don't remember joining. Free Shipping immediately refunded the charges and apologized for the mistake. Serengeti informed me that there are no refunds and that I had just cancelled through the automated phone system so what's the problem. Guess the problem was I order from them in the first place. Watch your card for extraneous charges after you order.