To whom it may concern, I have tried on so many occasions to resolve my numerous problems with Bensons, for lack of products, refunds and damage products that were delivered. Having tried to speak to the store Manager at Barrow, I have not had my problem resolved and am seriously annoyed as my monies were taken in October 2020 and I still have not had a complete order. One bed arrived and still is awaiting the head board, with no communication being had regarding the lack of product. That particular bed has a damaged draw and nothing has been done by Bensons to collect or replace it. The second bed had last week the delivery of its head board but was extensively damaged on delivery and was collected on Friday by Bensons, no mention of what will happen next. We have been told by the Barrow Manager that we have to request refunds but this is not our place to resolve and wish to know where is the first headboard and replaced draw and also what is happening to the second bed which now does not have a head board either. The service has been absolutely appalling and we will be taking legal advice if this is not resolved within the next 7 days. The initial products were delivered the week of the 10th February and we cannot believe this problem is still continuing.