During my present claim experience which I initiated a week ago, I have been given incorrect information and misled by several of their representatives on several occasions, to the point where it has turned out to be a significantly POOR customer service experience and experience with this company overall. I was essentially promised one phone and am now getting a different one, through the misinformation given by several of your representatives, and I am very displeased, frustrated, and unsatisfied with this process and company.