I signed up for a 7 day free trial with my visa check card with onegreatfamilycom. Thought I was going to be charged $6.00 a month. They took $79.95 out of my checking account for their annual fee. When I called to cancel, they refused to refund my money. I called two days past the time limit. I never could get any information about my family online. It was a totally useless product and now I am out 80 bucks. I talked with brenda, who answered in customer service, and told her I was not satisfied with the online product and I was unhappy about the way they scammed me out of $80.00. She flat refused to help in any way. If you are not satisfied with the product and want to cancel... They should not refuse to give part or all of your money back. I would like to warn people about this online scam. One great family.com.