I recently placed a large order on Sephora.com and selected 3- day shipping. After waiting 5 days for my products to arrive, I contacted customer service and asked for a refund for the expedited shipping charge of $3.00. A customer service rep emailed me back and said Sephora does not refund shipping charges, and 3-day shipping is actually 3-5 day shipping PLUS a 1-2 day processing time. So I basically paid Sephora $3.00 for normal 5-7 day shipping, and according to Customer Service, I am never getting that money back. Needless to say, I will never order from them again. I wanted to make other consumers aware of Sephora's "3-day" shipping so they avoid loosing money too.