30 Aug, 2021 → by ClaimboUser175643
Misleading Billing / Advertising

1

Hello, I pay for TV, Internet and Phone with Optimum and on the TV /Internet there is added fees which their billing department claims are forced on them by the government. In this "Regional Sports network Fee" of $10.47, "TV Broadcast Fee" of $9.99, Network Enhancement Fee of $3.50 for total of $23.96 added to the bill. As all of these "Fees" are imposed by the company and as they are mandatory to be paid, they should be built into the cost of the service and the cost of the service as advertised should reflect these charges - which they do not. When calling to complain the Optimum staff indicate they are "Government Imposed" charges, which they are not in reality - this is providing a false perception and obfuscating the real service cost to clients and should be stopped as a practice.
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