23 Oct, 2020 → by ClaimboUser908039
MISBEHAVE & REFUSED TO GIVE WARRANTY OF NEWLY PURCHASED ACTIVA6G (12.08.2020 PURCHASE DATE)

Dear Sir/Madam, Greetings for the day.... I am writing to you to draw your kind attention towards the behaviour of your main dealer's staff of BAL HONDA, Batala, towards HONDA'S customer, who have Activa 6g bearing chassis number ME4JF913HLD054469 &; recently purchased on dated 12.08.2020 from MRZ Dealership, Amritsar. On 21.10.2020, we reported at the Bal Honda Batala for the servicing of my Activa. There we highlighted the concern/problem occurs with the front shock absorbers of our newly purchased acitva to the service advisor of mentioned batala dealership. When he saw, the stemp of MRZ, he suddenly throw my service book in front of us and said- "GO TO THE SELLING DEALER TO AVAIL WARRANTY'. Then, we met with the service manager there and ask to help us regarding the highlighted concern of shock absorber (Front both). He go to the service advisor alone & discussed about the problem and conveyed the same wordings as service advisor already told to us. After half an hour, when we ask angerly regarding the solution of our problem, he avoid us with a single thought that "PART IS NOT AVAILABLE" Then, someone told us about Mr. Puneet (warranty in-charge, Honda 2wheeler India Ltd.), we called and try to share the concern and to get the solution of our problem and to report the mis-behaviour of the crew members of Bal Honda. But, Mr. Puneet angrily asked to us -" WHO WILL PROVIDE YOU MY CONTACT NUMBER????? Now, we would like to ask following questions to the HONDA COMPANY..... 1. What is the company"s warranty policy? 2. Who is the responsible person to hear the complaint of the customer? 3. If customer have an issue with the product manufactured by the company, then where he go to get the solution for the same? 3. If company say's he is provided the dealers in various locations to provide service then who will teach them, how to give services or to resolve the complaints of the product to the customers? 4. Is this in company's policy that the selling dealer will authenticate to resolve the complaints/warranty then why nobody told us during the time of purchase? 5. If someone (customer) approach to the company official like Mr. Puneet bearing contact number 959993**** and request him to help then WHAT TYPE OF ATTITUDE SHOULD BE? If the company official (Mr. Puneet) is not capable take any action against the raised concern or to resolve the issue with polite tongue, then why company hired such type of people in the front line????? I need solution today positively, otherwise I will sue against company & also against dealership named as BAL HONDA, Batala. Thanks, Mr. Gill 98727-5**** User's recommendation: buy honda product at your own risk because Company hired "CARL" service providers challenges company's policy of warranty/service schedule and some company officials like Mr. Puneet (bearing contact number *****6713 last) are not able to take any decision to resolve the customer's concern whether it is related to service or warranty.
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