I had submitted a complaint concerning the above mentioned nail clippers. I was only expecting a reply about the handles falling off and the pins falling out, but you went above and beyond by sending me replacement clippers. The new ones were smaller than the type that I had purchased, but will suffice. I have THICK nails as a result of my mother being a sasquatch and my father a yeti, but I can force these suckers over the nail. I wish to send a special thanks to Kimberly Horton (Senior Consumer Information Representative) for the expeditious replacement. I guess that this is no longer a complaint, but a follow up to a question/complaint. Once again, thank you.