After joining Bonitas, I noticed that the first month ( February) was not debited. I phoned and emailed asking when the debit order will go off and was told on the 1st of March. No debit order was taken off in Feb as it was past your debit order date when I joined. I am now told My medical aid is suspended!!! This is ridiculous!!! I cannot afford a double debit, why must I now be suspended because of an error you made???? You are now trying to double debit me each month and wonder why only one payment goes through!! I have phoned customer care only to be told there's nothing they can do unless I pay up!! Your customer service department totally suck!! they are rude and unhelpful. I have never experienced service like this from any other medical aid. Well I cannot afford another R3500 just to pay extra on top of my normal payments!! If you cant sort this out, I will cxl my debit order, reverse it and go to another medical aid. Please respond ASAP