I ordered a bamboo mattress topper on the 16th of August 2021 and it still has not arrived! Customer has not been at all helpful and doesn't respond to fix this. I have asked for a full refund and to return it to sender. This is the 2nd order which took weeks to arrive and I ended up cancelling also and I'm very unhappy with their service. Update: Couriers have confirmed they have lost my parcel and contacted NZSale to refund me and still no response. Company steals peoples money and ignores it's customers