Made frantic calls to the support staff at Federated Canada since we had an emergency situation on board! Guess what? It took a minimum of 15 calls to get through to the first level exec! It took an entire day for them to fix the problem and the icing on the cake was, they send a bill for the service (which mind you wasn’t a small amount) with the next bill. This when we were given to understand that the first few service efforts would be free! Also they slapped double charges on customers using the POS terminals and did not even transfer the funds to my friends’ account.