Day off work waiting for delivery scheduled before 10.30am. 10.36 tracking info updated 'We're sorry but we haven't been able to deliver as our driver was unable to gain access to the delivery address'. Have been sat in full view of front door and entrance to drive way all morning waiting. No attempt to deliver, no phone call to request direction. Simply appalling service having paid nearly £14.46 for delivery. Would not use again or recommend. Avoid at all costs. Parcel number: [protected]. UPDATE: it has now come to my attention that I was lied to by UKmail, in fact the delivery driver was unable to locate the item within their van. The sender was not updated about this until 16.40pm after the cut off for sending another item. If I/the sender had been informed of this earlier in the day the issue could have been resolved, but instead UKmail have kept both I & the sender in the dark. Another update: Informed item would be delivered between 9.29 - 10.29 18/10 via text. Waited in until 10.45 and nothing, tracker hasn't been updated. It has been one of the least enjoyable experiences of my life trying to deal with UKmail / DHL. 26/10 Update: Over a week with zero contact from UKmail/DHL, their customer care is laughable. The fact there is no option to leave a complaint on their website contact from speaks volumes now... they wouldn't be able to keep up with the number of complaints if they treat all customers the way they've treated me!