The WD MYCLOUD I purchased stopped working after 2 months. When I called I was told I need level 2 support and they were not open until 11:00 EST. I then went to email my support question and they would not let me because I did not register as a member of the WD community. How could a company not support someone that has lost access to data like this? Don't they understand people work outside of the California time zone. I don't want to be a member of the WD community. I just want to talk to someone that cares about my purchase and would be willing to help. I would not buy another product from them.