I called Pacific Coast Feathers the first of last week letting them know that I did not receive the body pillow I ordered around October 7th. They told me that their records indicate that it was delivered by UPS on October 10. I told them I did not get it and Crystal told me she would make the report and get back to me about what I should do next. To date I have had no contact with the company. I called today only to be told that Crystal is off and NO ONE ELSE in the company could help me. Customer Service is nonexistent.. Needless to say I charged this item and is being charges interest each day by the credit card company but I have no Pilow. I need and want my pillow