We booked a townhouse in Kissimmee through Rooms 101. We spoke on the phone with “Margo”. She told us about several different resorts with town houses we could rent with different prices. I googled pictures and maps of several of them while he was still on the phone with her. We decided on Oakwater because it was so close to WDW and there was a Walmart across the street. We put down a down payment, and she said she would send an email with all our information. Days passed and no email. That should have tipped us off right there. We tried to get a hold of her on the number she gave us as her contact, and could never get an answer. Finally we found a customer service number and a guy named John got an email sent out with the bill and a short note saying the rest of the information would be sent in an email 72 hours before we arrive. Fast forward to 72 hours before.. no Email. We called a couple phone numbers we had and no answer, one gave an “emergency number “ and they gave us another number, so on until we literally had 9 different numbers and no one knew anything. The next day we finally got someone to send us an email with the address where we were supposed to check in... not where we were staying, just a check in place... And get this, they said we had to check in at 4pm, we couldn’t come any earlier, but if we came after 4 pm, our information would be in a box outside! Since the email didn’t mention Oakwater, just a Kissimmee Resort, my husband pressed them about it. They said well, we don’t know where you’re staying. We told them we were supposed to be at Oakwater. After a while a snotty woman said “Well I don’t know where you’re staying, but it’s definitely NOT Oakwater!” So... how do you know it’s not Oakwater if you don’t know where? We were hot! So we got to the check in place at 4 pm and got our information from the coldest woman you’ve ever met. It says we are staying in Davenport! 40 minutes away!?! My husband got on the phone again, surprise, surprise, no one knows anything. So we drove to the resort only to find we then owe another $170 in Resort fees! Never, Never, Never book through Rooms 101!! They lie and their customer service stinks!