I order approximately twice a week from china from various sellers. I've been doing this for years. It is the first time it is that bad. First, they are lying about their stock levels. I ordered only items in stock to get fast shipping. However after I paid I found they were not shipping the items for 5 days! I asked them twice, and they then told me "item is out of stock due to factory error". Why did not they tell me this straight away??? Second, one $96 item I received did not work. It could never have worked, it stopped working immediately. Either they don't test their products, or they knowingly sell broken items. Anyway, I asked them about what we could do... They told me that to get support I need to send them their garbage item at my cost. I proposed to send a video of the issue so that they can check if I did anything wrong... They refused! I think they know their products do not work, they are not interested in seeing what's happening because they already know. I tried to get them find a solution... And they closed the live chat session. I am now in the process of filling a paypal complaint and I encourage all people who have issues with hobbyking to file paypal claims. It seems that money is the only thing that they are interested in. Let's show them doing business is not just taking the money of the customers, you also have to stand behind what you sell.