I purchased a Home Warranty of America plan to give me peace of mind and protection against the stress and expense of unexpected home repairs. However, HWA has been less than exceptional because my refrigerator has been out for about 4 months. Also, during the entire time, we didn't hear from a representative until we called HWA. In addition, I didn't purchase a HWA plan to be told by HWA that I can find a contractor to fix it. The catch is they offered us a check that wouldn't cover the parts and labor. We would be responsible the rest of the bill. Their offer was a slap in the face and shows HWA does not value me as a customer. They have no explanation and compassion for us not having a refrigerator for 4 months.