I purchased a Christmas gift on 6th December. When it hadn't arrived by the 23rd December I contacted them and was told it hadn't yet been dispatched. They offered to cancel the order and I agreed. However no refund was provided and when I followed up on the 6th January they said they had dispatched on the 4th January so I couldn't be refunded. I objected and requested the escalate. After some backwards and forwards emails they finally provided a manager email. I contacted him on 6th February and received no reply. It is now 25th February, I have still not received my purchase, have been provided no proof of postage and have not been provided a refund. Disgraceful so called "service".