Consumer's Energy is full of empty promises and lies. Our heat was shut off Feb. 10 due to a billing error. Initially they said they'd have someone out that evening to turn on the gas. A day went by and nothing. Called again on Feb. 11, now they say wait at the house until 7:00. They had a steady stream of emergencies that prevented them from coming out the previous day. Resigning ourselves to the fact that out plans for the day and tickets we had to an exhibit at the DIA were wasted, we waited. Called at 7, again, they said they were still handling emergencies, but someone will DEFINITELY be there by 10. It's 2 am now and so cold I can't sleep, sick as well, so this makes it worse, and this is one of the coldest days we've had all winter. Who knows when we'll get the gas back on. If we call again they'll just tell us that there are endless "emergencies" that are preventing us from getting service. When we asked to speak to a supervisor, they said there was no supervisor on the weekends. I guess all those techs and customer service people just supervise themselves and do whatever the heck they want. This company is pretty awful, and there's no other alternative. What a scam.