Two weeks ago I used their ATM to get some money from my card. But there was something wrong with it and my account was blocked. I did everything right, that was their fault. All my money was on that card so I asked them for a small credit so that I had some money till they fixed the situation. They refused so I had to wait until the end of the investigation. It took 3 days! They investigated their own mistake but it was me who was left with no money. In the end they returned my card to me and apologized. I have been staying with them for more than 5 years. I like their service and fees. And they are always nice to me. So hope we will never have any other incidents like that.