1 Jan, 2018 → by ClaimboUser941199
lack of fluency and competence
1
I booked sandals Antigua for 2018 for my husbands 50th next year in may. From the beginning there have been problems, difficulties and a to.tal lack of transparency. From flight times being changed to not informing myself of charges, i.e. Booking premium club seats, but have to pay £200 to sit together. To lack of consistency, i.e. Having a set number of hours for flight transfer. When going out there is only two hours, and expecting us to wait 7 on return, and. Or book connecting flights ourselves. I am totally dismayed, disappointed and troubled by the way I have been treated. To top it of. Sandals have taken no responsibility with there changes. Leaving, I feel is having to compromise or change or holiday. Due to these issues, I know have had to cancel a concert, organised for our return for my husbands birthday I would appreciated you looking at my case Karen cameron