I am a longterm Apple supporter and customer, who thought Apple always stood by their product until yesterday. I was extremely frustrated and upset with my Apple support yesterday when I was told that I had a "perfectly good" Iphone but there was an internal software issue that was unable to be fixed. My apple care had expired all but 9 days ago so my only options were to buy a new phone if I wanted to be able to make phone calls again. I don't understand that the software error came out of my pocket, when there was nothing I had control of. I had always found that Apple supported their product and made sure to assist a customer if there was a software error rather than a customer error. I am upset that just after paying off my original iphone I had to go and purchase a brand new one, price in full. On top of my frustration the new Iphone I was given took 2.5 hours to boot up and turn on and it was almost returned to give me a new one because of how slow the device was working. I spent nearly 4 hours of my day at Apple only to be told I had to spend $1000 to have a phone that lets me make phone calls. As a customer I would hope apple would stand by their product and their software. The new iphone should be on Apple's dime and not on the customer since it was a software problem. Case ID: [protected] Date: 7/9 Location: South Park Charlotte Apple Store AppleID: [protected]@gmail.com