They absolutely suck. They have now sent 4 different tech to my home. They had me by a new modem saying was the problem and the next time its my router so I spent close to $400 on the highest and fastest router. Still it doesnt work, the best I was able to get on the speed test was 23% of the speed I am paying for, sometimes I cant even connect other times I get .03 and .01 on download and up load speeds. Last guy said everything works just fine. I have been dealing with the issue over 10 days now