I have had issues for years-where an appliance would break: burners in an oven at least once, maybe twice a year . The cost estimate ALWAYS exceeded the coverage amount so we would pay excessively out of pocket. Repairs would be required repeatedly for similar problems. When I had an authorized Viking technician come out to evaluate things finally, he showed me exactly where they had sabotaged my stove, used generic parts and fixed it improperly damaging my oven. DO NOT sign on to this. It is costly, they are inept, poor customer service and I believe fraudulent. You are much better off putting aside an amount equal to their monthly fees and using that to pay for repairs. Another thing: why do they call themselves Nicor Home Solutions? they have nothing to do with them. It is simply to claim legitimacy and confuse the consumer